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PremierGlobal Management
Operating model

We keep working on a company after it launches.

Premier helps set up the product and the business behind it, then stays on for finance, operations, and the larger decisions as the company grows.

The model

Build, operate, scale.

Each company goes through these three stages with us. Premier's role changes at each one. Decisions about customers and the market stay with the company.

Build

Pick one problem customers run into again and again, and build a narrow product for it.

Operate

Keep working on the business after it ships: the product, the books, and the day-to-day running of the company.

Scale

Hire, sell more widely, and add infrastructure once demand is there to pay for it.

Shared work

What Premier handles centrally.

Some jobs are easier to do once across the portfolio than separately in each company. Premier takes those on, which gives each company's team more time for product and customers.

Product and technology

Product direction, engineering, design, and the infrastructure the products run on.

Strategy

Which markets to enter, how the business makes money, and what to work on next.

Finance

Budgets, reporting, controls, tax and compliance, and where capital goes.

Operations

Customer operations, vendors, internal processes, and documentation.

Growth

Sales channels, partnerships, hiring, and new markets.

Decision rights

Who decides what.

Premier makes the ownership and capital decisions. Anything that depends on a company's customers, product, or market is decided inside that company.

Shared through Premier

  • Ownership and capital allocation
  • Finance, reporting, controls, and company infrastructure
  • Selected product and technology systems
  • Lessons from one company that apply to the others

Owned by each company

  • Product roadmap and customer experience
  • Brand, category positioning, and distribution
  • Customer relationships and market-specific decisions
  • Day-to-day calls about the product and its customers
Read the principles